Consumers buy a product with the expectation that it will perform, as advertised, to an appropriate standard. Unfortunately, sometimes products are not up to the standard expected. There could be any number of reasons for this, such as a problem in the manufacturing process or problems caused during the delivery process. We recognise that it can be frustrating and distressing for the consumer when the product fails and causes damage and dealing with such issues can be potentially devastating to the business who sold the product.
Examples of the sort of claims involved might be a fire stemming from an electrical fault from a purchased appliance or loss arising from flooding caused by a faulty washing machine.
How can we help you?
We have experience in both bringing and defending claims relating to defective products. We will take the time to discuss with you the issues experienced and, where necessary, consult with experts to determine the reason for the fault and the cause of any damage. We will devise a strategy with you that best suits any claim or defence and assist you in any proceedings issued or if you are seeking a settlement.