Consumer Rights Issues

As a Consumer, it can be very frustrating when a service or product received is not of the standard or quality you had hoped for.  Unfortunately, consumer disputes do happen.  Having said that sometimes all that is required is an amicable conversation with the Trader to raise the concerns and to seek to resolve it. 

All consumers have statutory protections and remedies available to them where things do, regrettably, go wrong.  Those remedies can sometimes require a response in very short order. Some consumer rights must be exercised in as little as 14 days and, therefore, it is recommended to seek legal advice as soon as possible so that you know your legal rights. 

No two consumer disputes are the same, but our team of expert dispute resolution solicitors have extensive combined experience in bringing and defending all manner of consumer disputes and are ideally placed to advise and guide you through all manner of consumer issues and, should such prove necessary, any claim.

Our objective will be to avoid litigation whenever possible.  We will always work with you to discuss the best way ahead in your consumer dispute, tactically speaking, and to aim to resolve the matter before it escalates to formal legal proceedings.  Having said this, where a claim at court does prove necessary, our team will provide tailored advice to suit your needs and the specific individual requirements of your case.

It is important to note that where the sum claimed is less than £10,000, it is unlikely that your legal costs will be recoverable, regardless of whether the claim is successful.

How can we help you?

We advise on all aspects of consumer disputes including:

  • Consumer contracts.
  • The Consumer Rights Act 2015.
  • Trader misrepresentation.
  • Aggressive selling techniques.
  • Delay in completing contracted works and/or tradesmen failing to return to the site.
  • Applications to the appropriate Ombudsman or Trading Standards;
  • Faulty and/or defective goods or digital content; and
  • Consumer finance and insurance complaints.