How Effective is Mediation?

By Jennie Jones


In a world where conflicts can and often do arise at a moment’s notice, mastering the art of effective resolution is essential for individuals and organisations alike. While traditional methods often involve lengthy, adversarial legal disputes or drawn-out negotiations, there exists a more effective and efficient approach: mediation.

Mediation, a process facilitated by a neutral third party, has emerged as a powerful tool for resolving disputes across various contexts, from workplace conflicts to commercial disputes and family matters. Unlike adversarial methods, mediation focuses on collaboration and mutual understanding, aiming to reach a mutually acceptable agreement that satisfies all parties involved.

But just how effective is mediation, and why should healthcare providers consider adding this approach to their toolkit?

Let’s delve into the numbers:

  • There’s a High Success Rate: Results from both the VCMS & OCCS complaints mediation services –  mediation achieves resolution rates in approximately 89% of cases. This means that in the majority of cases, parties are able to reach a resolution without the need for costly and time-consuming litigation.
  • It Saves Time: Mediation is not only effective, but also highly efficient. According to statistics from the Ministry of Justice, the number of mediations conducted has been steadily increasing over the years, indicating a growing acceptance and utilisation of mediation services.
  • It Helps Preserve Relationships: Unlike alternative approaches which can rightly be considered adversarial, mediation prioritises communication and collaboration. By fostering open dialogue and encouraging empathy, mediation helps preserve valuable relationships between healthcare providers and their clients.
  • Its Flexible and Customizable: One of the greatest strengths of mediation is its flexibility. Unlike court-imposed judgments, which are all too often rigid and follow a one-size-fits-all approach, mediated agreements can be highly tailored to meet the unique needs and interests of the parties involved.

Altogether, the effectiveness of mediation is undeniable. With its high success rates, time and cost savings, focus on relationship preservation, empowerment of parties, flexibility, confidentiality, and positive long-term effects, mediation stands out as a preferred method for resolving conflicts in today’s world.

For healthcare providers, mediation offers a pathway to resolution that is both effective and sustainable. By embracing mediation, individuals and organisations are able to better navigate conflicts with confidence and preserve relationships.

To find out how the CRS can help deploy the experts and expertise your organisation needs to capably deliver mediation services whenever and wherever they’re needed, be sure to get in touch with a member of our team on 0345 646 0406 or fill in our online enquiry form, today.