Protected: Chiropractic Complaints Mediation Service
Frequently Asked Questions
Yes. The Chiropractors Complaints Mediation Service is free to use for both patients and chiropractors.
Yes. The service is delivered independently by Nockolds Resolution. The mediator does not represent either party and remains impartial throughout the process.
Yes, patients should first raise their concerns directly with the chiropractor or practice and allow them an opportunity to respond.
No, in most cases, mediation can be conducted without participants meeting in person or speaking directly with each other.
Mediation is voluntary. If either party chooses not to participate, the mediation process cannot proceed.
Please discuss your individual circumstances with the Resolution Manager, who will explain the options available.
Timescales vary depending on the circumstances of the complaint and the availability of those involved. We aim to progress cases as promptly as possible.
Not every mediation results in an agreement. If the matter is not resolved, both parties remain free to consider any other options available to them.
Participation in mediation does not prevent individuals from considering other available routes for addressing concerns where appropriate. The Resolution Manager will be able to advise if your concern is appropriate for the Regulator.
CCMS will complete the resolution process for any referrals received during the pilot and where the mediation process has been started.