Welcome to the June edition of the Complaint Resolution Service (CRS) Newsletter – your digest of key updates, trends, and opportunities in complaint handling across the independent healthcare sector.
CRS Joins the IHPN – Strengthening Our Voice in Independent Healthcare
We’re pleased to announce that CRS is now a member of the Independent Healthcare Providers Network (IHPN).
This membership strengthens our commitment to raising standards in complaint resolution and ensures we are contributing directly to national conversations shaping the future of independent healthcare.
Through IHPN, we’ll gain access to insights, policy developments, and opportunities to collaborate with fellow providers, and we’re excited to bring these benefits back to the organisations we support.
Complaint Trends: Communication Still the Biggest Challenge
Latest data shows that communication remains the leading driver of complaints across independent healthcare. From lack of clarity in treatment plans to delays in updates, patients continue to highlight the need for more timely, transparent, and compassionate communication.
By addressing this core issue, providers have a real opportunity to improve patient satisfaction and reduce complaint volumes.
Need Complaint Training? We’ve Got You Covered
CRS offers practical, engaging training to help your team:
- Handle complaints with greater confidence
- Strengthen patient-facing communication
- Understand complaint trends and resolve early
Whether you’re new to complaint handling or want to level-up your team’s skills, we can tailor training to your needs.
Contact us to book. Should you wish to find out more about how the CRS can empower your team to be better equipped when managing complaints, be sure to get in touch today.
– The CRS Team