Client Feedback Form

Client Care
We are committed to maintaining a high level of client service, and our clients are the best judges of our success. Your comments will help us and we would be grateful if you could take a few moments to complete this questionnaire and return it to us.

By completing the 'Mailing List Preferences' section you are providing consent for us to contact you with useful legal updates, newsletters and invite you to seminars and events to help both you and your business. Nockolds has a green initiative to minimise the impact of its activities on the environment therefore all of our marketing mailings are only sent via email.


  
My Matter Details

   
Your Unique Reference Number can be found on the email we sent you.
 

  
My Feedback
  

Have our reception staff answered your calls quickly and satisfactorily?


Were you told how your matter would be handled and the options available to you?


Have we listened to what you had to say and followed your instructions?


Have we clearly explained our fees and the likely overall cost?


Have we given you sufficient advice and information to enable you to make informed decisions?


Have we provided you with advice and information appropriate to your needs and circumstances?


Have we kept you informed about the progress of your matter, including costs?


Have you found our service prompt and efficient?


Have we treated you fairly at all times?


How would you rate our quality of service?



Would you recommend our services to others?

May we publish your comments on our website and in our marketing literature? (We will NOT use your name or address)

 

  
Mailing List Preferences


I would like to receive marketing mailings from the following teams:
   

















Terms of Use and Privacy Policy


We want you to know exactly how our service works and why we need your contact details. Please state that you have read and agreed to these terms before you continue. Read our Terms of Use here

A copy of our privacy policy which details how we store your data is readily available on our website. Read our Privacy Policy here.
  



If you no longer wish to hear from us

  
By completing the 'Mailing List Preferences' section you indicate your consent to receiving email marketing messages from us which will include useful legal updates, seminar and event invitations as well as regular insightful newsletters. If you do not want to receive such messages you can unsubscribe at any time by emailing marketing@nockolds.co.uk