Injury claimant was poorly advised and recovers compensation from his previous solicitor
The Court of Appeal has recently upheld a negligence claim against a firm of solicitors after finding that it’s ‘commoditised’ advice failed to cover the full extent of a client’s claim for personal injuries. The Court criticised the firm’s use of standard letters and questionnaires and lack of personal contact with the client which resulted in him receiving much less compensation than he was entitled to.
As a fixed fee is recovered from the Defendant (responsible party), some legal advisers rely on the use of standard letters and forms to provide complex advice and obtain important information from clients. Whilst not always the case, this is often common practice by large firms, who receive lots of claims via motor insurance companies. As a result, accident victims receive a poor service and are often pressurised into making quick decisions and accepting a lower amount of compensation than their injury deserves.
If you are unhappy with the way your Personal Injury Claim is being handled, or with the settlement figure you have been advised to accept, you can transfer your case to another firm of solicitors and seek a second opinion.
Our Personal Injury team at Nockolds has an excellent track record of taking over and settling claims that have been rejected or under-valued by other solicitors, or where clients have been unhappy with the way their claim is progressing. We are committed to ensuring clients receive a professional and local one to one service. We will provide clear advice and guide you through the process of your claim, keeping you fully informed throughout the process.
If you would like to talk through your situation, please contact Rachel Davis on 01279 755777.