Client Care

Client Care
We are committed to providing you with a first class legal service and to ensuring that we exceed your expectations. We will master the detail of your legal needs and work hard to understand your wider requirements and what matters to you most.

We combine our reliable and accurate legal service with the highest standards of customer care. We are a contemporary legal business with traditional values.

Our Commitment

We only promise what we can deliver and our excellent reputation for looking after our clients is securely founded upon our commitment to this promise. We take a personal approach towards meeting your needs and hope to develop a long-term relationship with you based upon the quality of our service. 

We demonstrate our commitment to client care by maintaining the prestigious Lexcel Quality Mark (since 2003) awarded by the Law Society and have achieved Gold Level accreditation for ‘Investors In People’ from 2013.

We welcome your comments and suggestions which help us enhance the quality of our service. We take our responsibility to look after you well very seriously and crucial to our approach is making sure that we meet your expectations. Please tell us if you feel we have not done so in some way and we will deal with your concern promptly and effectively. We will work with you to find solutions.  

Our Client Care Manager is Jayne Kendrick-Jones. Michael Talbot is our Client Care Partner. Should you wish to discuss any aspect of client care with us, please speak or write to the person with responsibility for your matter or a member of the Client Care Team.  For a copy of our Complaints Policy please click here.

Terms and Conditions: To view our terms and conditions please click here.