We are confident that you will be happy with our service. However, if you do have any concerns we have a Complaints Policy which you can implement at any stage.
We do encourage you in the first instance to discuss your concerns with the person carrying out your work, or their manager. After this, if you remain unhappy you can then contact our Client Care Team by calling 01279 755777 or emailing firstname.lastname@example.org
You can view our Complaints Policy here
If, after you have been through our Complaints Policy, you remain unhappy in relation to our service
, you can refer your concerns to the Legal Ombudsman. You can find out more about the Legal Ombudsman here
The Solicitors Regulation Authority (SRA) can help you if you have concerns regarding our conduct
. You can find out more about the SRA here
If you are unsure whether your concerns relate to our service or conduct, then further information to help you can be found here
Nockolds Solicitors is authorised and regulated by the Solicitors Regulation Authority under ID numbers 567738 and 605527.