Client Care

Client Care

Our Promise to You

At Nockolds we believe that clients should receive a service which takes into account their individual needs and circumstances at every stage of their matter. 

Our aim is to exceed your expectations - we are passionate about providing you with the very best service together with delivering the highest quality legal advice. 

If you choose to instruct us, then our priority is you and we are confident that you will feel listened to, appreciated and well informed throughout our instruction. 

We are accredited by the Law Society Lexcel quality standard which is only awarded to firms who deliver excellent practice management and client care. We were first awarded this accreditation in 2003, and we have continued to achieve annual reaccreditation which involves independent reassessment.

You can read more about the Lexcel quality standard here.

We pride ourselves on building strong and close relationships with our clients. These are built on mutual trust and understanding which leads many of our clients to instruct us again when they need legal services. In fact, 98% of our clients would recommend our services to others.

What further sets us apart from other firms is that we have a dedicated Client Care Team who you are able to contact throughout the duration of your matter to support your journey.

The Team is always on hand and eager to receive both negative and positive comments in order to ensure that we are providing you with the best service. Should you need to contact them you will find that they are friendly, approachable and interested in your concerns. 

  • When You Instruct Us

  • Raising Concerns

Key Contact

jayne_kendrick-jones

Jayne Kendrick-Jones

Principal Associate & Client Care and Compliance Manager

Key Contact

Emma Linger - Website Photo

Emma Linger

Risk and Compliance Executive