‘Some improvements but could (and must) do better’ is the message from the CQC's annual report on the standards of care across the NHS in England. The Care Quality Commission (CQC) are the body responsible for inspecting and rating standards of those providing medical and health care in England and Wales, and intervene where necessary. They have identified some improvements in standards but also highlight poor standards of care and management in hospitals, GP practices and also community based care (mental health care and dentists). The report collates this year’s assessments where hospitals and GP surgeries are reviewed and awarded:
- Requires Improvement
- 80% of GP surgeries inspected were found to be good or outstanding.
- This compares to 38% of hospitals visited.
- 10% hospitals and 6% GP surgeries were found to be inadequate
- Half of those organisations found to need improving or inadequate were able to make improvements within the first six months
The CQC undertakes planned inspections (similar to OFSTED in schools) and also acts on information provided by patients, medical staff and other agencies. Where necessary they have the power to take enforcement action.
The CQC highlight:
- Leadership at all levels
- Open and transparent approach to mistakes and complaint handling, and
- Sufficient staffing (at the appropriate levels ie nurses, doctors and frontline staff
as key elements and strengths in those providers who are achieving good and outstanding levels of care and service.
If you would like further information on the CQC or on referring an individual complaint or concern to the Inspector, please contact Jennie Jones or a member of our Medical Negligence Team.
Click the links below to read the CQC reports: