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CQC-Complaints

Hospitals Must Improve Healthcare Standards. What Does This Mean for Patients?

Mar 19, 2015

The largest NHS Trust has been placed on ‘special measures’ by the Care Quality Commission (CQC). The Trust operates some of the busiest hospitals around London including St. Bart's, The Royal London Hospital in Whitechapel, and Whipps Cross University Hospital in Leytonstone.

The inspections by the Care Quality Commission found Low staff morale, poor leadership and high bed occupancy rates, which combined to cause real concern for patient care. Improvement plans include appointing a dedicated managing director and a director of nursing, as well as a medical director to oversee its day-to-day running. With Colchester General Hospital, Basildon and Thurrock University Hospitals NHS Trust amongst others highlighted in recent years, an ongoing focus on improving standards and then maintaining them across the region is critical.

The hospitals managed by the Trust are all busy city serving hospitals, employing the largest work force within a single NHS Trust. Patients served by the Trust and the staff within, need to know that strategic leadership places patient care at the top of the Trust’s priorities. We have represented and advised many patients who have experienced at first hand the trauma, indignity and pain when that priority on care and clinical standards is lost. We are all human and mistakes can, and will always happen. Sadly however many of the patients who seek advice from our medical negligence experts explain that care was the last thing shown to them, leaving them feeling let down and ignored.

Our team is headed by Jennie Jones, who would be happy to offer advice on the options available to patients when things go wrong. Some patients need and want compensation. Others want to understand what has gone wrong and how the Trust will stop it recurring, so need support in complaining to the Trust. Jennie’s team will talk through what has happened and help the patient to decide what action to take in their personal circumstances. 


Jennie Jones

About the author

Jennie Jones

Jennie joined Nockolds in 1999 and was made Partner in 2008; Jennie also heads the Injury and Accident Team, which handles personal injury and medical ...

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